Our philosophy is to promote independence, autonomy and involvement in the community as much as realistically possible. We pride ourselves on being able to deliver care to the service user with a person-centred approach. Our diverse healthcare professionals are sensitive to spiritual, cultural and religious values of service users and have a flexible and dynamic approach in delivering care.
Continuity of care is one of the key strengths of our homecare service. This is achieved by minimising the number of care workers assigned to each service user.
At OneCare, our organisational values are caring, empathy, mutual respect and professionalism. Our team members work hard to ensure that we are able to provide quality care to all service users.
Find our directive principles below:
- Encouragement and support to service users in relation to promoting their autonomy, independence and community involvement.
- A person-centred approach gives dignity, choice, and control and delivers care that considers the individual’s needs and preferences.
- Respecting the service user’s dignity, privacy, cultural and religious values and having a diverse workforce.
- Flexibility, reliability and control of how care is received and to be outcome-focused.
- Ensuring our healthcare professionals are experienced and skilled to guide you to find other support services, advice and information when required, i.e. counselling etc.
We have been rated by the CareQuality Commision
The independent regulator of health and social care in England.
OneCare is a family-born business inspired by our personal need for domiciliary care for our youngest brother. Having been born with various special needs, we have been actively involved in his various care needs from birth to a young adult, and this will continue throughout his life.
Over the last 20 years, through the growth of our younger brother, we have identified an extensive network of individuals with special care requirements. These individuals range from young children to older adults, and the type of care can range anywhere from learning disabilities to terminal illnesses. Through building a solid and trusting relationship with this community of individuals, we found there is one frustration we all had in common: a considerable lack of high-quality, bespoke care at affordable prices that promoted dignity, independence, choice and control.
As users of the domiciliary care service, we struggled to find healthcare professionals that could meet our needs, be they spiritual, emotional, physical or economical. As we networked and developed relationships in this community, we knew we were not alone in this plight. We found that good quality healthcare professionals with the right blend of skills and knowledge that promotes dignity, choices and respect were few and far between and very difficult to find.
We would work with care agencies that could provide the necessary care accreditation yet still lacked the skills for delivering the care we needed. To resolve this, we would often put healthcare professionals through our own training programme and teach them skills we felt were lacking in their training so they could meet our needs. Through ‘word of mouth,’ a crucial advertising method in this market, we would recommend these healthcare professionals to other users who utilised their services and were grateful. However, the demand for these healthcare professionals has always been consistently higher than the supply, and for this reason, we launched OneCare.
OneCare was set up to fill the gap of high-quality healthcare professionals to service and fulfil the broad range of clients’ needs in London. We knew we had the right experiences, emotional intelligence, and judgment to identify the needs of the client, their families, and the needs of the healthcare professionals. We knew there was a high demand for this, so we took the initiative to meet the demand with empathy and professionalism.